Contact Us
The fastest way to get help is by email:
- Email: frtpkaan@gmail.com
- We aim to respond within 2 business days.
When contacting us, please include the email address associated with your Crew account and a short description of the issue. Screenshots help us resolve problems faster.
Frequently Asked Questions
I can't sign in to my account
Make sure you are using the email address you registered with and that your email has been verified. If you forgot your password, use the password reset option on the sign-in screen. If you still can't sign in, email us and we will help you recover your account.
I didn't receive my verification email
Check your spam or junk folder first. If the email hasn't arrived after a few minutes, request a new verification email from the app. If the problem persists, contact us.
My ticket or QR code isn't working
Make sure you are signed in to the account that holds the ticket and that your device has an internet connection. If the QR code still won't scan at the venue, show your ticket confirmation to event staff and email us so we can investigate.
How do I update my profile information?
You can update your name, profile picture, and other details from the profile section in the app. If something can't be changed in the app, email us and we will update it for you.
How do I delete my account?
You can request account deletion from the app settings, or by emailing us from the email address associated with your account. We will delete your personal information as described in our Privacy Policy, except where we are required to retain certain records by law.
I have a question about an event
Event details, timing, and venue information are shown on the event page in the app. For issues during an event, please speak with event staff on site first. For anything else, email us.
Report a Problem
If you experience a bug, inappropriate behavior, or a safety concern at an event, contact us at frtpkaan@gmail.com. For safety issues, please also alert event staff immediately. See our House Rules for the conduct standards that apply at every Crew event.